Privacy Policy

Last updated: 21 November 2025

Visolio ("we", "us", "our") operates this online store. This Privacy Policy explains what personal information we collect, how we use it, and what choices you have. By using our website or making a purchase, you agree to the terms described here.

1. Personal data we collect

We may collect the following types of information:

• Contact data: name, email, phone number, shipping and billing address.
• Order and transaction data: items purchased, order status, returns, refunds.
• Payment data: payment method and confirmation. Payment details are processed by Shopify and payment providers.
• Account data: login information, settings, preferences.
• Messages: any communication you send to us.
• Device data: IP address, browser type, device type, time zone.
• Usage data: pages viewed, time spent, interactions on the website.

2. Why we use your data

• To operate the store: process orders, payments, delivery, returns, provide customer service.
• To improve the website: performance analysis, fixing issues, adding features.
• Marketing: send product updates or offers, where allowed.
• Fraud prevention: protect accounts and transactions.
• Legal reasons: follow applicable laws and regulations.

3. Sources of personal data

• Directly from you: when you shop, create an account, or contact us.
• Automatically: when you browse or interact with the website.
• From Shopify and service providers: to operate and improve the store.

4. Sharing your data

We share information only when necessary, for example with:

• Shopify (store hosting and platform services)
• Payment providers
• Shipping and delivery partners
• Marketing and analytics tools
• Authorities when legally required

5. International transfers

Your data may be processed in countries outside your own. Shopify and our service providers use legal safeguards such as standard contract clauses for international data transfers.

6. Cookies and tracking

We use cookies to keep the store working, remember your settings, analyze traffic, and show relevant ads. You can manage cookies in your browser settings.

7. Data retention

We keep personal data as long as necessary for orders, legal obligations, security, and customer service. When it is no longer needed, we delete or anonymize it.

8. Your rights

You may have the following rights depending on where you live:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Objection to certain uses, including marketing
• Data portability
• Withdrawal of consent where applicable

You can unsubscribe from marketing emails at any time using the link in our emails.

9. Children

Our store is not intended for children. We do not knowingly collect data from anyone under the age of 16. If you believe a child has provided data, contact us and we will delete it.

10. Security

We take reasonable steps to protect your data but cannot guarantee absolute security. Avoid sending sensitive information through unsecured channels.

11. Third party links

Our website may link to third party services. We are not responsible for their privacy practices. Please review their policies separately.

12. Changes

We may update this Privacy Policy. The latest version will always be available on this page.

13. Contact

If you have questions or want to use your privacy rights, contact us at:

Visolio
Treptow-Strasse 34, 50859 Cologne, Germany
Email: visolioshop@gmail.com