Shipping policy
Shipping Policy
Processing Time
All products are made to order. Production usually takes 2–5 business days before shipping. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if available).
Shipping Rates and Delivery Times
United States
| Shipping Method | Delivery Time | Sizes / Type | First Item | Additional Item |
|---|---|---|---|---|
| Economy | 4 – 8 business days | All | EUR 4.52 – 8.69 | EUR 0.34 |
| Standard | 2 – 5 business days | All | EUR 6.08 – 9.47 | EUR 0.86 |
Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated U.S. territories may take an additional 7–12 business days.
Canada
| Shipping Method | Delivery Time | Sizes / Type | First Item | Additional Item |
|---|---|---|---|---|
| Standard | 10 – 30 business days | All | EUR 10.52 – 11.48 | EUR 2.60 – 4.34 |
Rest of the World
| Shipping Method | Delivery Time | Sizes / Type | First Item | Additional Item |
|---|---|---|---|---|
| Standard | 10 – 30 business days | All | EUR 10.61 – 11.48 | EUR 2.60 – 4.34 |
Customs and Import Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by local authorities. These costs are not included in our prices or shipping rates and are the buyer’s responsibility. Please check with your local customs office before ordering.
Order Tracking
Tracking information will be provided when available for your selected shipping method. Please note that updates may take 1–3 business days after dispatch.
Delays and Exceptions
Estimated delivery times are provided by carriers and may vary depending on location, customs clearance, weather, or holiday periods. We are not responsible for delays caused by postal services, customs processing, or incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or does not arrive within 30 days after shipment, please contact us at visolioshop@gmail.com with your order number. We will investigate and, if appropriate, offer a replacement or refund.
Contact
For any shipping-related questions, please contact us at:
Email: visolioshop@gmail.com
Company: Visolio
Address: Treptow Straße 34, 50859 Köln